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FAQ's
Q1: How do I make a change to my booking?
Ans: In order to request any change, please email at customerservices@holidaygems.co UK. Kindly provide your booking reference number and the alteration you would like to make, and allow 5 working days for your reply. All changes will cost £50 / €66 per person, which is an administrative fee in addition to any suppliers' fee.
How can I make a payment?
Ans: All payments must be made online at https://www.holidaygems.co.uk/mybooking/manage. You will need your booking reference, which is located on your final travel documents, along with your surname and date of travel. You should also bear in mind that if you prefer to pay over the phone, there is a processing fee of £25.00 €36.
Q3: How can I cancel my booking?
Ans: To initiate a cancellation, please ensure you are the lead passenger and that your booking reference is readily available, which can be found in your final travel documents. Your available cancellation options may vary based on the type of holiday you've booked. For further assistance, kindly reach out to Holiday Gems via email at customerservices@holidaygems.co.uk.
