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FAQ's
Q1: What is their return and refund policy?
Ans: You can send the item back within 30 days of the original purchase if they are unused, unopened, and in its original wrapping. To initiate a return, email photos of the item to returns@mysweetsmile.com. Once approved, they will provide you with the return address. Label your package 'Returned Items' and send it to My Sweet Smile using tracked shipping. Upon receipt and inspection of the item, they will process your refund within 48-72 hours. Depending on your bank, funds will appear in your account within 3-5 working days after that.
Q2: Is delivery free for UK customers?
Ans: Delivery is free for UK customers, and your order will arrive within 2-3 days.
Q3: What payment methods do MySweetSmile.com accept?
Ans: They accept major credit/debit cards, including Visa, American Express, and Mastercard, as well as other secure payment methods like PayPal, Google Pay, and Apple Pay.
